SHOP ORDERS, CUSTOM WEARABLE ART, SHIPPING, COMMISSIONS, HANDPOKE TATTOOS, PRIVACY POLICIES, WEBSITE Ts&Cs

ALL ARTWORKS  FOR SALE, IMAGES, & PRODUCTS (UNLESS OTHERWISE STATED) ON THIS WEBSITE ARE MADE BY CAITLIN MKHASIBE (‘THE ARTIST’) & REMAIN UNDER COPYRIGHT OF THE ARTIST. ITEMS ON THIS SITE CANNOT BE DUPLICATED, USED TO MAKE NEW MERCHANDISE OR BE TATTOOED BY ANOTHER TATTOO ARTIST.

SHOP ORDERS

GENERAL

All Fine Art prints and wearable art are made to order. Please allow 2 weeks for order processing and national courier delivery.

Contact caitlin.mkhasibe@gmail.com if you have any queries.

GIFTS

Please email me at caitlin.mkhasibe@gmail.com if you’d like your order to be a gift. Please specify if the number you have provided is yours or that of the person the item is being gifted to. Please note, my shop also offers cards with handwritten notes. In your email, please specify if you’d like me to add a note or if you’d like the card left blank.

CUSTOM, WEARABLE ART

Contact caitlin.mkhasibe@gmail.com to request a quote for custom wearable art commissions.

GENERAL  INFORMATION ON ALL HAND-PAINTED ARTWEAR

MATERIALS

Synthetic brushes and locally made, Dala fabric paint are used on 100% cotton t-shirts, handmade by Poly Nation in Cape Town. All materials used are vegan.

PROCESS

Design:  I illustrate based on reference images or images and descriptions provided by the client.

Painting:  I apply paint directly onto the clothing surface, building up an image, layer by layer.

Ironing:  Once the design is complete, I do a few sessions of ironing on the opposite side of the artwork, letting the heat officially set the paint into the fabric so that when you wash your garment, the paint stays. This takes a few hours as the shirt must dry and cool before the next application of heat.

Total Time: Overall creative process takes 3 – 4 days.

CARE INSTRUCTIONS

Cool water, machine/ hand wash, line dry, do not iron on paint, wash with similar colours to the garment’s fabric.

SHIPPING

All packaging used is either re-used, recyclable or biodegradable and are noted as such.

NATIONAL ORDERS

Shipped via door-to-door economy courier (The Courier Guy). Customers receive a tracking number (waybill) by email as soon as the courier provides one. Orders can be tracked at https://thecourierguy.pperfect.com/. Economy orders take up to 3 working days to be delivered.

The customer is responsible for additional courier payment if the parcel is returned because an incorrect shipping address is provided or if the parcel is unclaimed and has to be returned. If you experience any issues with the delivery service, please contact https://www.thecourierguy.co.za/.

INTERNATIONAL ORDERS

Shipping is done via South African post office and a tracking number is provided to the customer via email. For quicker deliveries, a courier service, such as DHL may be requested instead at caitlin.mkhasibe@gmail.com. Customers are responsible for shipping costs, including custom fees, taxes and insurance (if chosen), dependent on the location of the customer’s delivery address. Parcels can be tracked at https://www.postoffice.co.za/Tools/tracktrace.html

Deliveries of orders can take up to 4 months. Please note, shipping time is dependent on the South African postal service and due to the pandemic, there is a delay from the usual delivery time.

RETURNS

Unless it is an incorrect order, I do not accept returns for non-damaged items. If an item is damaged during delivery, please email pictures of the damaged pictures and a replacement will be shipped. Please allow for the same process time as the initial order for the item to be delivered.

COMMISSION

Please email caitlin.mkhasibe@gmail.com to get in touch if you have an idea for a commission and to discuss the terms and conditions. 

Emails will be used as legal record of communication between Caitlin Mkhasibe and the Customer.

HANDPOKE TATTOOS

I do private handpoke tattoos in Cape Town. All materials used are vegan and provided by a local tattoo supplier. Medical waste is removed professionally. For the time being, I have put the handpokes on hold because of the pandemic. However, you are welcome to get in touch at caitlin.mkhasibe@gmail.com if you’d like to chat about ideas for a future time or see previous designs. 

Please note, I no longer allow for my work to be tattooed by other tattoo artists.

PAYMENTS

All information submitted by a customer via a paygate (Payfast) to make a purchase from this site is solely used to process payments through Payfast.

PRIVACY POLICIES

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