FAQs

SHOP ORDERS, CUSTOM WEARABLE ART, SHIPPING, COMMISSIONS, HANDPOKE TATTOOS, WEBSITE Ts&Cs, PRIVACY POLICY

ALL ARTWORKS FOR SALE, IMAGES, & PRODUCTS (UNLESS OTHERWISE STATED) ON THIS WEBSITE ARE MADE BY CAITLIN MKHASIBE (‘THE ARTIST’) & REMAIN UNDER COPYRIGHT OF THE ARTIST. ITEMS ON THIS SITE CANNOT BE DUPLICATED, USED TO MAKE NEW MERCHANDISE OR BE TATTOOED BY ANOTHER TATTOO ARTIST.

1. SHOP ORDERS

GENERAL

All Fine Art prints and wearable art are made to order. Please allow 2 weeks for order processing and national courier delivery.

Contact Caitlin Here if you have any queries.

GIFTS

Please contact Caitlin here if you’d like your order to be a gift. Please specify if the number you have provided is yours or that of the person the item is being gifted to. Please note, my shop also offers cards with handwritten notes. In your email, please specify if you’d like me to add a note or if you’d like the card left blank.

2. SHIPPING, RETURNS & REFUNDS

Please see the shipping, returns & refunds page for more information.

3. CUSTOM, WEARABLE ART

Contact Caitlin here to request a quote for custom wearable art commissions.

GENERAL INFORMATION ON ALL HAND-PAINTED ARTWEAR

MATERIALS

Synthetic brushes and locally made, Dala fabric paint are used on 100% cotton t-shirts, handmade by Poly Nation in Cape Town. All materials used are vegan.

PROCESS

Design: I illustrate based on reference images or images and descriptions provided by the client.

Painting: I apply paint directly onto the clothing surface, building up an image, layer by layer.

Ironing: Once the design is complete, I do a few sessions of ironing on the opposite side of the artwork, letting the heat officially set the paint into the fabric so that when you wash your garment, the paint stays. This takes a few hours as the shirt must dry and cool before the next application of heat.

Total Time: Overall creative process takes 3 – 4 days.

CARE INSTRUCTIONS

Cool water, machine/ hand wash, line dry, do not iron on paint, wash with similar colours to the garment’s fabric.

4. COMMISSIONS

Please contact Caitlin here to get in touch if you have an idea for a commission and to discuss the terms and conditions.

Emails will be used as legal record of communication between Caitlin Mkhasibe and the Customer.

5. HAND POKE TATTOOS

For the time being, I have put hand poke tattoos on hold since the pandemic.

I do private hand poke tattoos in Cape Town. All materials used are vegan and provided by a local tattoo supplier. Medical waste is removed professionally. However, you are welcome to contact Caitlin here if you’d like to chat about ideas for a future time or see previous designs.

Please note, I no longer allow for my work to be tattooed by other tattoo artists.

6. PAYMENTS

WHAT IS PAYFAST?

Payfast is the South African PayPal.

For Payfast’s Company Information, click here.

“Since 2007, Payfast has become the trusted online payment solution for over 80, 000 merchants in South Africa, including businesses, causes and individuals.

PayFast accepts multi-currency payments from almost any currency from anywhere in the world.

In 2021, Payfast was acquired by Network International. With over 25 years in business, Network is the largest acquirer in the UAE and the leading enabler of digital commerce in the Middle East and Africa (MEA) region.

PayFast is also used as a secure online payment paygate for DHL, Superbalist, Mr.D, Yuppiechef, Takealot and lekkeslaap. With infrastructure designed to support complex applications, Payfast’s gateway solution provides peace of mind to not only some of South Africa’s largest online retailers, but also to the leading banking institutions in the country, as a trusted online payment gateway.”

– payfast.io

7. PRIVACY POLICY

Please see the Privacy Policy page for information on payments, PoPIA, GDPR and Cookies.

8. TERMS & CONDITIONS

Please see the Terms & Conditions | Website Use page for more information.